retreat policy - terms & conditions

These Terms shall constitute the entire agreement between Reboot Retreat and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein. The contract and booking is made with, and services will be provided by Reboot Retreat. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.

BOOKING TRIPS & THE CONTRACT

All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with Reboot Retreat, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when Reboot Retreat sends a confirmation email, and when you have completed the payment. A Reboot member will contact you within 48 hours, regarding your completed registration to confirm your participation in your retreat. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. In order for our retreats to take place we require a minimum of 8 participants.

**Please note that Reboot only offers retreats and related activities to those 21 years of age and over.

REFUND / CANCELLATION

We understand that unexpected events can arise that can affect your plans.

If you cancel more than 60 days before the retreat start date, you may request a partial refund. (50%)

All retreat payments become non-refundable less than 60 days before the retreat start date.

PRICING

All retreat prices shown are per person and are quoted and payable in South African Rands in full. We do not do deposits or partial payments. Reboot Retreat is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.

MEDICAL CONDITIONS & SPECIAL REQUIREMENTS

The Client must inform Reboot Retreat on our registration form of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense.

CANCELLATION OF A RETREAT BY THE CLIENT

Any cancellation by a Client must be made in writing (via email) and be acknowledged by Reboot in writing (via email).

Your booking can be rolled over to another date of a similar retreat trip within one calendar year, provided we are given 60 days or more notice.  In the case of a natural disaster, Reboot applies to the “act of god” rule and no fees will be reversed.

CANCELLATION OF A RETREAT BY REBOOT

Reboot reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 30 days before the retreat start date except for unusual or unforeseen circumstances outside Reboot's control. When a retreat is cancelled by Reboot before the agreed date of departure for any reason other than the fault of the Client, the Client can either:

Transfer their deposit to another retreat taking place within one calendar year, or:

Receive a full refund of all monies paid under the contract as soon as possible.

Reboot is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. 

AIRFARE

All Reboot retreats do not include national or international airfare.

 

TRAVEL & HEALTH INSURANCE

Reboot recommends clients obtain travel and medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.

The Client acknowledges that Reboot Retreats do not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. 

 

EVACUATION PROCEDURES AND COSTS

Reboot Retreat Leaders, local guides or other representatives decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the traveler’s actions and/or behaviours are harming the enjoyment of the trip for others. Evacuation costs are to be covered by the person being evacuated.

 

SAFETY & TRIP ENJOYMENT

Reboot reserves the right to prohibit any Client from continuing on a trip with no right of refund if, in our opinion, that Client’s actions pose a threat to the safety of them, others, or to the wildlife, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the Reboot Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip.

 

HEALTH & FITNESS

Most Reboot Retreats should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify us of these changes before the retreat starts.

 

PHOTOS, VIDEO AND CONTENT CREATION

In the course of participation in a Reboot retreat, photos or video may be taken by participants, guides and professional photographers. These images may be used in any Reboot promotional materials, website, all social media platforms (i.e. Instagram), etc., unless Clients specifically request in writing to not use any material your image is depicted in. Otherwise, permission is granted to Reboot to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

 

RETREAT ITINERARY CHANGES

Reboot' and its partners reserves the right to alter retreat programs and itineraries due to weather, road conditions or other circumstances. These programs may be changed or cancelled at any moment due the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes. Reboot' and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, ware or other similar causes.

 

ACCEPTANCE OF RISK

The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release Reboot Retreat from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign Reboot's  RELEASE OF LIABILITY AND INDEMNITY AGREEMENT. Please read carefully.

 

WAIVER OF BOOKING CONDITIONS

These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, Reboot agrees to carry out the obligations as defined therein.

 

If you have any questions or concerns, please email us at info@rebootretreat.co.za